1. What this covers
AK Systems sells software services: design, development, testing, hosting setup and support. We do not sell or ship physical goods. Everything we deliver is delivered digitally, such as source code, app builds, documents and access to hosted software.
2. Quotes and advance payments
Each project starts with a written quote that lists the milestones, the amount for each milestone and what is delivered. Any advance payment is listed in that quote.
3. Cancelling a project
- Before work starts: you can cancel and get a full refund of any advance paid.
- After work starts: you can cancel at any time. You pay for work done up to the cancellation date, and we refund the rest of any advance. You receive everything made up to that date.
- Completed and accepted milestones are not refundable.
4. Monthly plans
Dedicated team and support plans are billed monthly in advance. You can cancel with 15 days written notice. The current month is not refunded, and no further months are charged.
5. If something is wrong
If a delivery does not match what was agreed in writing, tell us within 30 days of delivery and we will fix it at no extra cost. If we cannot fix it, we will refund the amount paid for that milestone.
6. How refunds are paid
Approved refunds are paid to the original payment method or by bank transfer within 7 working days of approval. GST is adjusted with a credit note as the law requires.
7. Contact
Email support@chennaitreat.com or call +91 97912 67733 (Mon to Sat, 10 am to 6 pm).